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  Terms and Conditions  

1.

All applicants for Malaysia Toys"R"Us Star Card Loyalty Program ("Star Card") must be at least 18 years old and have a valid Malaysia/Brunei residential address.

2.

The Star Card must be presented at the point of purchase at Toys"R"Us, without it your transaction will not be recorded and no point will be rewarded. An administrative fee of RM5 will apply for any replacement card.

3.

The Star Points accrued under Star Card do not have any cash value and cannot be redeemed or exchanged for cash.

4.

The Star Card has to be activated in order to enjoy the Star Offers and/or accumulate Star Points. The Star Card will only be activated with a NETT purchase of RM20 in a single receipt.

5.

Star Points will be awarded when purchasing Toys"R"Us Gift Certificates, however, no points will be awarded when Gift Certificates are exchange for goods. Star Points will be calculated on the NETT amount after the deduction of the value of any Toys"R"Us Gift Certificates or other cash vouchers and discount of any kind.

6.

The Star Card Benefits can only be used at any Toys"R"Us and Babies"R"Us in Malaysia, Hong Kong, Mainland China, Taiwan, Singapore, Thailand, Brunei and such other markets that may be added from time to time . The net purchase (after the deduction of the value of any Gift Certificates or other cash vouchers and discounts of any kind ) in local currency will be automatically converted to RM according to the prevailing exchange rate being used by Toys"R"Us (Asia) Limited at the respective time.
7. Star Card member will earn 1 Star Point for every RM1 spent. Members can redeem RM10 Star Reward Voucher by every accumulation of 250 Star Points at any Toys"R"Us and Babies"R"Us stores in Malaysia. Star Points will expire in 2 years from date of purchase. There will be 2 points clearing date on June 30 and December 31 of each year. For example, Star Points earned on May 1, 2010 will expire on June 30, 2012.
8. Star Points can only be earned and redeemed for purchases made inside the above designated Toys"R"Us and Babies"R"Us stores. Purchases made at Toys"R"Us and Babies"R"Us stores outside the territories described above or at franchise/licensed cashiers within the stores will not earn points and cannot be redeemed for points.
9. Star Card members can enjoy exchange and refund service within 21 days from the date of purchase. Cardholders have to present the valid receipt and points will be deducted from the Star Card.
10. Primary Star Card holders only will be entitled to the redemption of the vouchers. Member's Star Card and NRIC must be presented at point of redemption.
11. Star Reward Vouchers can be used on storewide purchase inside above designated Toys"R"Us and Babies"R"Us stores including discounted products. Star Reward Vouchers cannot be used for the purchase of electronic console, electronic games and software, baby consumables (including diapers, food, juice, bath and health care items) and Gift Certificates. Star Reward Vouchers can be redeemed and used to pay for goods and services inside above designated Toys"R"Us and Babies"R"Us stores only.
12. The application authorizes Toys (Labuan) Holding Limited and its subsidiaries and affiliates including, but not limited to Toys"R"Us (Asia) Limited, Toys"R"Us (Hong Kong) Limited, Toys"R"Us Holdings (China) Limited, Toys (Labuan) Ltd, Toys"R"Us (Malaysia) Sdn, Bhd. , Toys"R"Us Retailing (China) Limited, Toys"R"Us (Singapore) Pte. Lte. , Toys"R"Us (Taiwan) Trading Limited, Toys Retailing (Thailand) Limited (collectively the 'Toys"R"Us Companies') the right to transfer personal data disclosed in the application herein to any departments within the Toys"R"Us Companies to commercial, administration and promotional purposes. We are always conscious and respectful of your privacy and would not transfer any personal data disclosed in the application herein to any company outside the Toys"R"Us Companies. However, we may disclose and transfer your Personal Data to third party services providers to sending you promotional material if necessary. The third party service providers are under a duty of confidentiality to us and are only permitted to use your personal data to sending you Toys"R"Us or Babies"R"Us related promotion materials only.
13. The Toys"R"Us Companies reserve the right to decline applications, re-issue or withdraw the Star Card at any time for any reason. The Toys"R"Us Companies also reserve the right to alter or amend the conditions of operation of the Toys"R"Us Star Card Loyalty Program, or to terminate the program at any time. A copy of the latest version of these Terms and Conditions will be available at our website www.toysrus.com.my.
14. By enrolling in the Star Card Loyalty Program a participant acknowledges that they have read and accepted the terms and information practices set forth both here and the privacy policy. The applicant is entitled to have access to and make corrections to his/her personal data kept by the Toys"R"Us Companies by contacting our customer service department via email to my.star@toysrus.com or dial our Hotline: 03-5634 3930 (Mon - Fri 9:00am - 6:00pm except on Public Holidays)
15. If there is any inconsistency, conflict, ambiguity or discrepancy between the Bahasa Malaysia and English version of these terms and conditions, the English version of these terms and conditions shall prevail.
 
  Privacy Policy  

Toys"R"Us (Malaysia) Sdn.Bhd.respects the privacy of individuals with regard to Personal Data. This Personal Data and Privacy Policy is formulated in accordance with Laws of Malaysia Act 709 Personal Data Protection Act 2010 ("Act"). For the purpose of this Personal Data and Privacy Policy, "Personal Data" shall have the meaning as ascribed to it in the Act. Toys"R"Us may change this Personal Data and Privacy Policy from time to time and you are advised to check the said policy on a regular basis.

PURPOSE OF COLLECTION OF PERSONAL DATA
Toys"R"Us (Malaysia) Sdn.Bhd. (:we") will use your personal data and the personal data of your children (if any) for the following purposes:

  1. Our processing of your application for the Toys"R"Us Star Card Loyalty Program (:Star Card"), our administration of the Star Card Program and provision of related benefits and privileges;
  2. The daily operation of our services;
  3. Handling your enquiries and complaints;
  4. Conducting customer, product and service surveys; and
  5. Making any disclosures required by law and matters directly related thereto.
The type of personal data we may use include but are not limited to your name, postal address, mobile phone number, date of birth, membership number and information relating to the frequency of your patronage, bonus points record and billing, your children・s name(s) and date(s) of birth and any other information which may be necessary for the purposes mentioned above. Please note that you must provide us your personal data for the above purposes. Otherwise, we may not be able to process your application and/or provide you benefits under the Star Card Program.

DIRECT MARKETING
We also intend to use your name, postal address, email address, mobile phone number, date of birth, membership number, bonus points record and billing and your children・s name(s) and date(s) of birth for the following direct marketing purposes:

  1. Direct marketing of toy products, infant & pre-school products and in-store activities provided by us and the Toys"R"Us Companies (see list below) and related special offers, promotions, vouchers and coupons provided by us;
  2. Special offers, promotions, vouchers and coupons for travel, dining, entertainment, amusement park, cinema, apparel, food, education, household, transportation, banking and other consumer products and services offered by our business partners.
We will not use your personal data or your children・s personal data for direct marketing without your consent. Marketing and promotional materials will only be sent by us and our agents, not by any other party.

CONFIDENTIALITY
We NEVER transfer your personal data to any other parties outside Toys"R"Us Companies.

We are always conscious and respectful of your privacy and will not transfer the personal data disclosed in the application to any other party other but may provide the personal data to the following parties:

  1. The Toys"R"Us Companies being: Toys (Labuan) Holding Limited and its subsidiaries and affiliates including, but not limited to Toys"R"Us (Asia) Limited, Toys"R"Us (Hong Kong) Limited, Toys"R"Us Holdings (China) Limited, Toys (Labuan) Ltd, Toys"R"Us (Malaysia) Sdn, Bhd. , Toys"R"Us Retailing (China) Limited, Toys"R"Us (Singapore) Pte. Lte. , Toys"R"Us (Taiwan) Trading Limited, Toys Retailing (Thailand) Limited (collectively the .Toys"R"Us Companies・);
  2. The third party service providers who may send you promotional materials if necessary. The third party service providers are under a duty of confidentiality to us and are only permitted to use your personal data for the purposes of sending you Toys"R"Us related promotion materials only.
  3. Any person who owes a duty of confidentiality to the Toys"R"Us Companies.

ACCESS AND CORRECTION OF PERSONAL DATA
As a data subject, you may contact us to seek access to or seek to correct personal data which the Toys"R"Us Companies hold about you. Requests for access to and/or correction of personal data held by the Toys"R"Us Companies should be addressed to the Privacy Ambassador:

by email : my.star@toysrus.com

by mail: Toys"R"Us (Malaysia) Sdn.Bhd V Customer Service Department No. 2, Jalan Tanjung Keramat 26/35, Section 26, 40400 Shah Alam, Selangor Darul Ehsan.

You can also contact our Customer Service hotline V 03-5634 3930(Mon - Fri 9:00am - 6:00pm except on Public Holidays) Requests for access to and/or correction of personal data are free of charge.

ENQUIRIES HOTLINE
If you need any assistance with our Privacy Policy, please call our Customer Service hotline on 03-5634 3930(Mon - Fri 9:00am - 6:00pm except on Public Holidays)

 
Customer Service: Call 03-56343930 (Mon-Fri 9am - 6pm, except on Public Holidays) or email my.star@toysrus.com
 

Visit Other Toys"R"Us Website:
- Hong Kong Toys"R"Us
- Singapore Toys"R"Us
- Taiwan Toys"R"Us
- Thailand Toys"R"Us
- Mainland China Toys"R"Us
- Macau Toys"R"Us
- Philippines Toys"R"Us
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