Our return policy covers all regular priced
items and is valid for 14 days from date of purchase or 21 days from date of
purchase for Star Card Members* from the date of receipt. Refunds and exchange
is strictly not allowed beyond the stipulated time period. Returns are only
accepted for defective items or items grossly misrepresented in product
listings. To be eligible for a return, your item must be unused and in its
original condition, with original tags and/or packaging intact. Several types
of goods are excluded from our return policy due to hygiene reasons, including
but not limited to inner wear, baby products, teethers, consumables etc. All
clearance items may not come in mint condition and are strictly non-refundable.
Blind packs goods sold are strictly non-returnable or exchangeable. Bonus Items
in the event of product return, the redeemed bonus item must be returned in
original unopened packaging along with the purchased product. Used and damaged
items due to wear and tear are strictly non-exchangeable and non-refundable -
there are no exceptions to this. If you meet the above criteria you may apply
for an exchange or refund. All exchanges or refunds can only be done at
Toys”R”Us stores. Toys”R”Us reserves the right to refuse any exchange or refund
if the requirements are not met. In case of dispute, Toys”R”Us will have the
right to make the final decision with no exceptions.
