Shipping & Delivery | Toys"R"Us Malaysia Official Website

Announcement For MCO

In line with Government's latest announcement regarding MCO, our website will continue to remain online and accept orders throughout this period.

Please do expect some delays in delivery & do ensure your delivery address is deliverable. Due to new procedures and safety policies as a result of Covid 19, we are experiencing processing and shipping delays. Delivery may take up to 7-14 working days due to the high volume of orders. Once is it fulfilled and shipped, an email will be sent to you.

We appreciate your patience and understanding as we work hard to ensure your safety as well as the safety of our staff. Again, we apologize for any inconvenience. For further assistance, please get in touch with our Customer Service Team or leave a message via live chat.

Free Delivery on Any Purchase Over RM300

Selected oversized outdoor items are not eligible for free delivery.

Toys”R”Us Malaysia reserve the right to discontinue a free delivery promotion at any time without prior notice and/or to change the amount required for eligibility.

The free delivery threshold is determined by the final basket value after any promotional code has been deducted.

Where do we deliver?

Toysrus.com.my delivers only within Malaysia.

Delivery service is available for local address in Malaysia only.

Our Couriers

Toys”R”Us Malaysia uses a combination of couriers to ensure your delivery is fast and affordable.

Shipping Fees

Shipping Fee is calculated based on the order amount (Nett). Free Standard Delivery for order amount (Nett) over RM1,000.

Order amount (Nett, RM)		Delivery Charge (RM)
From	To	Delivery Charge (RM)
1	99.9	12
100	199.9	20
200	399.9	40
400	599.9	60
600	799.9	80
800	999.9	100
1,000 or above		Free Delivery

Shipping costs start from RM12.00. E-Gift Cards are delivered Free.

Shipping fees are shown in your cart once you have logged into your toysrus.com.my account. If you have previously registered with toysrus.com.my you can log in at anytime. First time shoppers will need to create an account with toysrus.com.my first and provide your delivery address.

Estimated Delivery Times

Delivery Service	Estimated Delivery Time	Details
Regular Delivery	Delivery within 5 - 7 working days.	Regular delivery is available Monday to Friday, 9am – 5pm, excluding delivery on Sat. Sun and Public Holidays. Not available for order amount (Nett) over RM1,000 or bulky items.
Bulky Items Delivery	Delivery within 7-14 working days.	Our Customer Service Team will contact you to confirm the delivery date & time. Not available on Sat, Sun & Public Holidays.

Orders are typically dispatched within 5-7 working days of the order being placed. We will always do our best to deliver within the estimated timeframes but please note that Estimated Delivery Times are estimates only and are not guaranteed.

PO Boxes, Parcel Lockers & Post Offices

Toys”R”Us Malaysia is unable to deliver PO Boxes, Parcel Lockers or Post Offices.

Receiving Your Order

All orders must be signed. Please ensure there is someone available at the delivery address to sign for the delivery.

What if no one is available to sign for the delivery?

If you are not home to accept delivery our couriers will leave a calling card. If you receive a calling card you will need to call the relevant number and arrange another time for delivery. You will not be charged for the second delivery but additional charges may apply for subsequent delivery attempts.

Self-Pick Up Order

Toys”R”Us Malaysia does not provide a self-service delivery location to pick up your orders.

Lost/Stolen Parcels

Toys"R"Us is not liable for any lost or stolen parcels during delivery. For disputes, kindly contract Citylink at +603-5033 3800 or email customerservice@citylinkexpress.com.my

Tracking You Order

You will receive an email with a tracking ID once your parcel have been collected by Citylink. You may check on your delivery status here: https://www.citylinkexpress.com/track-your-shipment/

Should you face any delivery issues (No status movements, redelivery, missing parcels etc.) and need a quick resolution, you may contact Citylink Customer Service hotline directly at :

+603-5033 3800 or email customerservice@citylinkexpress.com.my