Terms & Conditions

THESE TERMS AND CONDITIONS FORM A LEGALLY BINDING AGREEMENT BETWEEN YOU AND US. YOU ACKNOWLEDGE AND AGREE THAT THESE TERMS AND CONDITIONS APPLY TO YOUR ACCESS TO, AND USE OF, THE SITE AND THE SERVICE AVAILABLE THROUGH THE SITE. IN ACCESSING OR USING THE SITE OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD, AND AGREE TO BE BOUND BY, THESE TERMS AND CONDITIONS.

  1. Privacy Statement
    Our Privacy Statement is set out on the Site and shall apply to You and Your use of the Site and the Service.

  2. Amendments to terms and conditions
    We reserve the right to amend these terms and conditions at any time. Any amendments shall be effective immediately upon notification on the Site. Your continued use of the Site and the Service following such notification will represent an agreement by You to be bound by the terms and conditions as amended.

  3. Account
    To purchase Products on the Site, You must create an account and complete all information required by Us. For each account, You must provide a password and a login name and valid email address to contact You. You are responsible to maintain the confidentiality of Your password and login name. Furthermore, You are responsible for any and all activities by You or any other person using Your login name. You may change Your password at any time by following instructions on the Site. It is a condition of creation of an account and use of the Service that: (a) You are residing in Malaysia; (b) You are capable of forming a legally binding contract; (c) You hold a valid email address; (d) You are a body corporate registered in Malaysia, a partnership under the laws of Malaysia, a Malaysia government authority or agency, an association (incorporated or unincorporated) under laws of Malaysia or an individual who is at least 18 years old; and (e) You are not acting in capacity as a trustee of any other person.

  4. Orders
    Any order for Products made through the Site is an offer by You to purchase those Products for the price of those Products (together with all applicable Delivery Fees and Taxes) at the time You place the order. You must provide Us with any additional details and/or confirm Your details if requested by Us in connection with any order. You must provide Us with complete and accurate details when making an order through the Site. It is Your responsibility to comply with all Applicable Laws (including any minimum age requirements) in ordering Products on the Site. We may reject Your order in Our absolute discretion (including, without limitation, where any Product in the order is not available, if there is an error or omission in the price or description of the Product on the Site or payment in respect of the order is unable to be processed). If We reject Your Order, We will endeavour to notify You within a reasonable time. We will send You an email confirmation of each order accepted by Us. We may cancel the whole or any part of an order (including any orders that We have accepted) at any time without any liability to You if: (a) any Product in the order is not available; (b) there is an error or omission in the price or description of any Product in the order on the Site; (c) We reasonably believe You are in breach of any term or condition of this Agreement; or (d) payment in respect of the order is unable to be processed. If we cancel any order, We will endeavour to provide You with reasonable notice. We will not charge You for that part of an order cancelled by Us.

  5. Delivery of Products
    We only deliver Products on the Site within certain districts in Malaysia. You agree to comply with all delivery requirements (including, without limitation, any delivery location restrictions) as set out by Us on the Site. For some Products, We may contact You to make arrangements for delivery. We will only deliver Your order if someone is at the delivery address to accept delivery of the order. We may require the person accepting the delivery of Your order to provide us with proof of identity and/or the credit card used to pay for the order (if applicable). If no one accepts delivery of Your order at the delivery address, We will endeavour to contact You, or You may contact Us, to arrange for delivery at a different time. We may charge You an additional Delivery Fee for re-delivery of Your order. You acknowledge and agree that any person at the delivery address who receives the Products is authorised by You to receive Your order. Risk in the Products and title in the Products ordered on the Site passes to You upon delivery to You at Your delivery address.

  6. Returns
    All returns of Products ordered on the Site are subject to Our Returns Policy on the Site.

  7. Fees and Charges
    We will charge You, and You agree to pay, the price of each Product ordered on the Site together with all Delivery Fees and Taxes and any other fees and charges set out in these terms and conditions. Prices for Products are shown on the Site at the time you place Your order and are inclusive of GST. Prices for Products are subject to change from time to time. Subject to these terms and conditions, once We have accepted Your order, We will not change any prices that apply to the Products in that order. Prices for Products may not be the same as the prices in any of Our stores for the same Products and We are not obliged to match any prices in Our stores or those of any third party.

  8. Payment
    All payments are made by a secure server, which will encrypt each transaction as a security precaution, and all payments must be made in Malaysia Ringgit only. You may pay for an accepted order using Your (a) Visa; (b) MasterCard; displaying a Visa or Mastercard logo; (c) PayPal ; (d) Toys "R" Us e-Gift cards. If We are unable to successfully process payment for Your order, then We may reject or cancel Your order. If You choose to pay by credit card, You authorise Us to debit the amount that is payable for an accepted order from Your nominated credit card. You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

  9. Service
    We do not represent or warrant that Our Site or the Service will be uninterrupted or error-free or defect-free. We do not represent or warrant to You that any electronic files available through the Site or the Service will be free of Harmful Code.

  10. Security
    You acknowledge that despite all reasonable precautions on Our part, there is a risk of unauthorised access to, or alteration of, your transmissions of data or of information contained on Your computer system or on the Site. To the maximum extent permitted by law, We accept no liability for any Loss which You may suffer or incur as a result of such activity.

  11. Change of Service
    We reserve the right to make any changes to the Service considered by Us as necessary or desirable. We will use all reasonable endeavours to give prior notice of such changes on the Site but You acknowledge that prior notice may not be able to be given in respect of all changes (including, without limitation, any urgent necessary changes to remedy errors or defects on the Site).

  12. Lawful Use
    You must use the Site and the Service for lawful purposes only and ensure that Your access to, or use of, the Site and the Service is not illegal or prohibited by law. It is Your responsibility to comply with all Applicable Laws in using the Site and the Service. You agree at all times to deal with any information or Material provided by or accessed through the Site in a manner which complies with all Applicable Laws of Malaysia or of any other relevant jurisdiction.

  13. Misuse of information
    You must not misuse, in any way, the Site or any Materials posted on the Site (including, without limitation, modifying, copying, reproducing, republishing, uploading, posting, transmitting or distributing in any way the whole or any part of any Materials except as expressly permitted by these terms and conditions or as is reasonably contemplated by, the normal use of the Service). You must not interfere with or disrupt (or attempt to interfere with or disrupt) any servers or networks connected to the Site.

  14. Information on the Site
    We do not warrant or represent the accuracy, completeness or suitability for Your intended use of any information on the Site. You are responsible for the use of any information obtained from the Site. You should make Your own enquiries to check if the information on the Site is accurate, complete and suitable for Your intended use. All information in the Materials is of a general nature only and is not intended to constitute professional advice. The Site may contain information that includes the views or recommendations of others that are not necessarily Our views. The Site contains links and pointers to internet sites maintained by third parties. These links to third party sites are provided for Your convenience. Such links are not under Our control and We are not responsible for the contents (including the accuracy, completeness or suitability for Your intended use) of any linked site or any link contained in a linked site. We do not endorse any information on those linked sites or any associated organisation, product or services.

  15. Disclaimer
    To the maximum extent permitted by law, We shall not be liable for any Loss (including loss of profits or indirect, consequential, incidental, special, exemplary or punitive loss or damage), howsoever caused (including through our negligence), suffered or incurred by You arising from or in connection with: (a) Your access to, or use of, the Service, the Site, any Materials, or any linked site; (b) any decision or action taken by You in reliance on any Materials; (c) any error or defect in the Site or the Service; or (d) any order for Products. The above disclaimer does not attempt or purport to exclude liability under any statute if, and to the extent, such liability cannot be lawfully excluded.

  16. Statutory Warranties
    To the fullest extent permitted by law, Our liability under any guarantee, condition or warranty (including, without limitation, any guarantee, condition or warranty of merchantability, acceptable quality, fitness for purpose or fitness for disclosed result), or any other right or remedy, under any legislation or implied into this Agreement by any legislation (Statutory Warranties) is hereby excluded. Where We are liable under any Statutory Warranties, and any legislation avoids or prohibits provisions in a contract excluding or modifying the application of, or exercise of, or liability under, such Statutory Warranties, Our liability for any breach of such Statutory Warranties shall be limited, at Our option, to one or more of the following: (a) if the breach relates to goods: the replacement of the goods or the supply of equivalent goods; the repair of such goods; the cost of replacing the goods or of acquiring equivalent goods; or the cost of having the goods repaired; and (b) if the breach relates to services: the supplying of the services again or the cost of having the services supplied again. You acknowledge and agree that reliance by Us on this limitation of liability is fair and reasonable in all the circumstances.

  17. Force Majeure
    We accept no liability for any delay or failure to perform Our obligations under this Agreement if such a delay or failure is due to circumstances beyond Our reasonable control.

  18. Indemnity
    You agree to indemnify, and keep indemnified, TOYS'R'US (MALAYSIA) SDN. BHD., its officers, employees and agents (those indemnified) against all Loss suffered or incurred by those indemnified in connection with: (a) any breach of any obligation or warranty under this Agreement by You; (b) any willful misconduct by You; or (c) any negligent act or omission by You.

  19. Copyright
    All copyright in the Materials (including, without limitation, text, graphics, logos, icons, sound recordings and software) are owned by TOYS'R'US (MALAYSIA) SDN. BHD. and its licensors. Material procured from a third party may be the subject of copyright owned by that third party. Except as expressly authorised, and subject to the conditions prescribed under, the Copyright Act or except as expressly permitted by these terms and conditions or as is reasonably contemplated by, the normal use of the Service, You may not, in any form or by any means: (a) copy, adapt, reproduce, store, distribute, print, display, perform, publish, communicate to the public, make available to public or create derivative works of the whole or any part of the Materials; or (b) commercialise the whole or any part of the Materials, without Our express written permission or, in the case of third party material, from the owner of the copyright in that material.

  20. Trade Marks
    Trade marks used on the Site are a trade mark or registered trade mark of TOYS'R'US (MALAYSIA) SDN. BHD. and Geoffrey, LLC, a Delaware limited liability company in the United States of America, used under license by Us. If You use any of Our trade marks in reference to Us, the Site or the Service, You must include a statement attributing that trade mark to Us. You must not use any of Our trade marks: (a) in or as the whole or part of Your own trade marks; (b) in connection with any business, products or services which are not Ours; (c) in a manner which may be confusing, misleading or deceptive to any person; or (d) in a manner that disparages Us, the Materials, or the Site.

  21. Public Statements
    You must not release to the public any news release, advertising material, promotional material or any other form of publicity relating to Us without Our prior written permission.

  22. Termination
    We may terminate this Agreement, any account created by You on the Site and Your access to the Site if You breach any provision of these terms and conditions. We may, at Our discretion, terminate this Agreement, any account created by You on the Site and Your access to all or part of the Site without the need to provide reasons. Termination of this Agreement will not end those provisions that are capable of surviving the ending of this Agreement.

  23. General provisions
    If We waive, in whole or part, any rights available to us under this Agreement on one occasion, this does not mean that those rights will automatically be waived on any other occasion. If any provision of this Agreement is held to be invalid, unenforceable or illegal for any reason, it is to be read down to give it as much effect as possible, or if it is not capable of having any effect at all, it is to be severed from this Agreement, in which case, the remainder of this Agreement shall nevertheless continue in full force. The laws governing this Agreement will be the laws in the Malaysia.

  24. Definitions
    In these terms and conditions, unless the context otherwise requires:

    Agreement means the Agreement between You and Us comprising these terms and conditions.

    Applicable Laws means any and all statutes, regulations, by-laws, ordinances or subordinate legislation in force from time to time which pertains to Your use of, and access to, the Site and the Service.

    Delivery Fee means the fee for the delivery of Products ordered by You. The fee for each order will depend on the net purchase amount and type of Product ordered (in particular, the size and weight of the Product).

    Harmful Code means any computer virus, trojan, worm or other computer code that, directly or indirectly, is harmful or disabling or which assists in or enables unauthorised access to or corruption of data.

    Loss means any loss or damage of any kind including, without limitation, liability to a third party.

    Materials mean any content made available by Us via the Site (including but not limited to information, data, documents, images, photographs, graphics, audio, videos, or webcasts). Product means each of the goods advertised on the Site.

    Service means the supply of Products and related services provided to You by Us through the Site.

    Site means the website operated by Us at www.toysrus.com.my

    Taxes mean all taxes, duties, levies and charges in connection with any Products or any transaction under this Agreement.

    We, Us, Our means TOYS'R'US (MALAYSIA) SDN. BHD..

    You, Yourself, Your means any person who uses the Site.


STAR CARD Terms & Conditions

  1. STAR CARD Members can earn 1 STAR POINT for every RM1 spent. For every 400 STAR POINT accumulated, $10 STAR CASH (= RM10) can be redeemed. STAR CASH is calculated based on the net transaction value and rounded down to the nearest dollar. STAR POINTS are available for redemption after 21 day from the date of purchase. Either Mobile / Physical STAR CARD must be presented at the point of purchase, otherwise, STAR CASH will not be redeemable for that transaction. There is no minimum purchase amount required for the redemption of STAR CASH.

  2. All applicants for Malaysia Toys”R”Us Star Card Loyalty Program (“Star Card”) must be aged 18 or older and have a valid Malaysia residential address, mobile number and email address.

  3. A STAR CARD member must present their Digital or Physical STAR CARD at the point of purchase, without which STAR POINTS will not be awarded or may not be redeemed.

  4. STAR POINTS accrued under the STAR CARD program or though a linked STAR CARD cannot be redeemed or exchanged for cash.

  5. STAR POINTS will not be awarded to the purchasing STAR CARD member when purchasing Toys“R”Us Gift Cards (“Gift Card”). STAR POINTS will be awarded when Gift Certificates/ Gift Cards are used to pay for goods and services. STAR CASH will be calculated on the net purchase amount, after the deduction of the value other cash coupons and discounts of any kind.

  6. STAR CARD Benefits may only be used at any Toys“R”Us and Babies“R”Us in Malaysia, Hong Kong, Mainland China, Taiwan, Singapore, Thailand, Brunei. The net purchase amount in local currency of country of purchase, will be automatically converted to ringgit according to the prevailing exchange rate being used by Toys"R"Us (Asia) Limited at the respective time.

  7. STAR POINTS will expire after 2 years from date of purchase. There will be 2 points clearing dates on June 30 and December 31 of each year.

  8. Only Primary STAR CARD holders will be entitled to the redemption of the STAR CASH. Member’s Star Card and NRIC must be presented at point of redemption. Subsidiary STAR CARD members, linked to a primary STAR CARD holder are not entitled to STAR POINTS redemption.

  9. STAR POINTS can only be earned and redeemed through purchases made inside designated permanent Toys"R"Us stores / Babies“R”Us stores. Purchases made on eCommerce store can only earn STAR POINTS, eCommerce store is not entitled to redeem STAR POINTS or STAR CASH. Purchases made at Toys"R"Us stores / Babies“R” Us stores outside the territories described above or at franchise/licensed cashiers within the stores are not entitled to earn or redeem STAR POINTS or STAR CASH.

  10. STAR CARD members can enjoy exchange and refund service within 21 days from date of purchase. Please refer to the Toys”R”Us Return Policy. Should there be a refund, all earned STAR POINTS are to be deducted from the respective STAR CARD member.

  11. In case of product exchanged transactions, STAR POINTS are transferred from the exchanged product to the redeemed product. In case of product refunds, redeemed STAR POINTS are returned to the member’s account.

  12. Purchases made by corporations are not entitled to earning STAR POINTS.

  13. STAR POINTS can be redeemed for STAR CASH at any Toys“R”Us or Babies“R”Us stores in Malaysia on storewide purchases, except on the purchase of electronic games, video game accessories and software, consumables (including diapers, food, juice, bath & healthcare items), food items, clearance items and Toys “R”Us Gift Cards.

  14. If your Toys“R”Us Physical STAR CARD has been lost, stolen or damaged, please report loss by calling hotline 03-5634 3930 (Mon – Fri 9:00am – 6:00pm except on Public Holidays), and then download our Mobile App to apply for a new of STAR CARD number. All your personal information as well as the accumulated STAR POINTS balance will be transferred to the new STAR CARD number within 3 weeks. The reported lost STAR CARD will be terminated and no longer valid for use.

  15. The applicant authorizes Toys (Labuan) Holding Limited and its subsidiaries and affiliates including, but not limited to, Toys“R”Us (Asia) Limited, Toys“R”Us (Hong Kong) Limited, Toys“R”Us Holdings (China) Limited, Toys“R”Us Retailing (China) Limited, Toys (Labuan) Ltd., Toys“R”Us (Malaysia) Sdn. Bhd., Toys“R”Us (Singapore) Pte. Ltd, Toys“R”Us (Taiwan) Trading Limited, Toys Retailing (Thailand) Limited (collectively the “Toys“R”Us Companies") the right to transfer personal data disclosed in the application herein to any departments within the Toys“R”Us Companies for commercial, administration and promotional purposes. We are always conscious and respectful of your privacy and would not transfer any personal data disclosed in the application herein to any company outside the Toys“R"Us Companies. However, we may disclose and transfer your Personal Data to third party services providers to sending you promotional materials if necessary. The third party service providers are under a duty of confidentiality to us and are only permitted to use your personal data to sending you Toys“R”Us related promotion materials only.

  16. The Toys“R”Us Companies reserve the right to decline applications, re-issue or withdraw the STAR CARD at any time for any reason. The Toys“R”Us Companies also reserve the right to alter or amend the conditions of operation of the Toys“R”Us STAR CARD Loyalty Program, or to terminate the program at any time. A copy of the latest version of these Terms and Conditions will be available at our website www.toysrus.com.my .

  17. Visit www.toysrus.com.my to check for redemption eligibility.

  18. By enrolling in the STAR CARD Loyalty Program, a participant acknowledges that they have read and accepted the terms and conditions, and information practices set forth both here and the privacy policy. The applicant is entitled to have access to and make corrections to their personal data kept by the Toys“R”Us Companies by downloading our Mobile App and updating their information.

  19. STAR CARD Link Program: Link your STAR CARD(S) to the STAR CARD your relative or friend to enjoy a consolidated account for accumulation of STAR POINTS.

  20. Toys”R”Us Malaysia reserves the right to alter these terms & conditions or the STAR POINTS earning and redemption mechanism in Malaysia without any prior notice to STAR CARD members.